Consumer Infomation

Ethics
All Realtors® adhere to a strict Code of Ethics, which is based on professionalism and protection of the public. The Code of Ethics is a promise to the public that when dealing with a real estate agent who is a Realtor®, they can expect honest and ethical treatment in all transaction-related matters. All Realtors® are required to take a minimum of two and a half hours training on the Code of Ethics every four years.

Only Realtors® pledge to abide by the Code of Ethics, and only Realtors® are held accountable for their ethical behavior. Some of the basic principles of the Code of Ethics include:

* Protect and promote your client’s interest, but be honest with all parties.
* Realtors® shall be careful at all times to present a true picture in their advertising and representations to the public.
* Assure, whenever possible, that transactional details are in writing.

Filing a Complaint
The single, most outstanding characteristic that sets REALTORS® apart from other real estate agents is the willingness to accept and abide by the Code of Ethics of the NATIONAL ASSOCIATION OF REALTORS®. The code of ethics is a living document, responsive in its content to changes in the law and industry. The Code has been revised many times through the years to reflect current developments in professional real estate practice. The term REALTOR® has come to represent competency, honesty, and high integrity. These qualities stem from voluntary adherence to an ideal of moral conduct in real estate business practices.

But even with the best of intentions, planning and preparation, occasional disagreements arise between REALTORS® and/or between REALTORS® and their clients or customers. As civil litigation becomes increasingly costly, time consuming, and burdensome, there has been a trend among private parties to settle disputes and conflicting claims through alternative means.

The Heartland Board of REALTORS® offers its members and their clients and customers a way to economically expedite ethics complaints and/or arbitration requests without going to court. If a monetary dispute arises from a real estate transaction or if you believe a REALTOR® may have acted in an unethical manner, you may file a complaint.

Ethics complaints that are brought before the board give those parties involved an opportunity to be educated about the Code. In addition, REALTORS® are judged by their peers as opposed to other individuals who may be far less familiar with the practices and customs of the real estate industry.

If you have questions on filing a complaint, please email Sandi or phone 419-422-3833.

Helpful Links for Consumers!

Click here for several resources and forms to file complaints, to help you understand what filing and processing an ethics complaint and arbitration request entails, and the general process you can expect when filing an ethics complaint or arbitration request with Heartland Board of REALTORS®

National Association of REALTORS® 

Ohio Association of REALTORS® 

Looking for a house.  Click here to go to Realtor.com

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Heartland Board of Realtors
655 Fox Run Road, Suite M
Findlay, Ohio 45840
Phone: (419) 422-3833
FAX: (419) 422-1453
E-mail: heartboard@woh.rr.com